We truly hope you’re happy with your purchase!
But if for any reason you’re not completely satisfied, you may return most items for a refund or exchange within 14 days of delivery — no restocking fees on most orders.
Return Guidelines
- All returns must be in new, unused condition with original packaging.
- Return authorization is required — please email us before sending anything back.
- Customers are responsible for return shipping costs.
- Items must be properly packed (preferably double boxed), insured, and include tracking to ensure safe return.
- While we do not charge restocking fees for most returns, we reserve the right to assess restocking fees on certain high-value or oversized items.
Items Not Eligible for Return
Please note that we cannot accept returns on:
- Lighting fixtures that have been installed or used (uninstalled, unopened fixtures may be considered for return upon approval).
- Custom/special orders
- Vintage items
- Sale items
- Volume orders of 3 or more of the same item
Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 3 business days of delivery.
Please keep all original packaging and shipping boxes, as they may be required to process claims with the carrier. We’ll work quickly to resolve any issue and file the necessary claims.
Shipping Policy
US Shipping
We ship from multiple warehouses across the United States. A physical street address is required for most shipments. However, we can ship to PO Boxes if the package size does not exceed 16"x16"x16". Larger items or freight shipments require a physical street address and cannot be delivered to PO Boxes or APO addresses.
Free Shipping within the 48 Contiguous States
Enjoy 100% free shipping on all orders — big or small — anywhere in the continental U.S. No minimum required. We take great care in packaging and ship all items fully insured.
Shipping to Hawaii, Alaska, Puerto Rico & U.S. Territories
We offer free shipping on items under 3 lbs that fit in a 12"x12"x12" box. Heavier or freight-shipped items may incur additional charges that won’t appear at checkout. Orders under $49 may also include a small surcharge. For the most accurate quote, feel free to contact us — we're happy to help!
Shipping to Canada
Some items ship free to Canada — check the product page or contact us before purchasing to confirm. For other items, a small shipping fee will apply, shown at checkout. We typically use UPS Expedited, USPS, or FedEx. Large items may ship via freight. Customs clearance may affect delivery time, and any border taxes or import duties are the responsibility of the buyer.
International Shipping
We ship worldwide! Most items ship via EMS Postal Service, UPS Economy, or DHL. Oversized items may ship via ocean freight. Shipping fees will be shown at checkout, and the billing address must match the shipping address. Customs processing may delay delivery, and all import duties or taxes are the buyer’s responsibility. We reserve the right to decline orders from certain locations based on shipping restrictions.