NOVA68.com ships from various warehouses throughout the United States.Carriers do not deliver to PO Boxes or APO addresses, so please provide an actual street name and number.
Continental U.S. Shipping within the 48 contiguous States of America:
We offer 100% Free Shipping for buyers within the continental US on any product, no matter how big or small! Free Shipping with no minimum required; no matter how small your order is: we ship for Free! We pack our items with extreme care and ship fully insured.
Shipping to Hawaii, Alaska, Puerto Rico, US Virgin Islands, etc.:
Free Shipping on all products below 7lbs (actual or dimensional weight will apply, whichever is higher). Items above 7lbs (actual or dimensional weight)and/or items that need to be shipped by freight will incur an additional charge which will not be listed upon checkout. Also the merchandise below $49.00 requires a surcharge. Please contact us for a complimentary quote prior to purchase.
We offer Free Shipping to Canada on some of our items. Please check the item description for more information regarding eligibility or contact us prior to your purchase. Other items will be charged a nominal shipping fee. Shipping rates for international customers will be stated at Check Out. We use UPS Expedited, USPS or FEDEX as our standard shipping option to Canada. Larger items may ship by Freight. Exact delivery date is not guaranteed due to customs clearance. International shipments may be subject to border taxes and import fees imposed by the country of import. NOVA68.com shall not be liable for any such taxes or fees.
International customers will be charged a nominal shipping fee. Shipping rates for international customers will be stated at Check Out. We can ship to virtually any address in the world but actual billing address must match shipping address. Most items will ship by EMS Postal Service, UPS Economy or DHL. Oversized Items will be shipped by Ocean Freight. NOVA68.com reserves the right to refuse orders from customers that are located in certain countries. Exact delivery date is not guaranteed due to customs clearance. International shipments may be subject to border taxes and import fees imposed by the country of import. NOVA68.com shall not be liable for any such taxes or fees.
We certainly hope you are happy with your item.
But if you are in any way unsatisfied with your purchase from NOVA68.COM, the merchandise may be returned for a store credit or exchange within 14 days of delivery, providing that the merchandise is in the original unused condition in the original packaging.
Please note that customers must request a Return Authorization in writing prior to returning merchandise and that customer is rep. Please note that all returns for which we grant a Return Authorization will be subject to a 25% restocking fee. Forced returns are subject to a 50% restocking fee.
Returns must be properly packaged (double boxed), insured and sent with tracking number at the customer's expense. Please be advised that returns are not covered under our free shipping offer. Actual shipping costs (from our warehouse to your shipping address) will be deducted in addition to the 25% restocking fee from your store credit. The shipping cost deduction will be informed with the return authorization. Please note that we can only accept returns for unused, unaltered, un-installed items and that all items must be in new condition, in the original box with original packing materials as you received it.
Customer is responsible for the safe return of the goods so we receive them in the original condition. We are unable to issue a store credit when we receive the item in work, used, defective or damaged condition. We therefore strongly recommend to return goods, double boxed, with proper packaging (to prevent any damage during return shipping).
Please note that the following items are excluded from our return policy and may not be returned: all lighting, special/custom order items, vintage items, item which are marked with a lead time longer than 2 business days, watches, sale items.
Defective or damaged items must be claimed with NOVA68.COM and the freight company within 48 hours of delivery. Please inspect your items immediately upon delivery. Claims for damaged or defective items received after 48 hours of delivery cannot be processed.