nova68 Contact Us   My Account Customer Service modern design modern design
> Get 10% back
Track Order My Cart Checkout

Bath
Bedding
Books
Clocks
Design for Kids
Electronics
Home Accents
Jewelry
Kitchen & Tabletop
Lighting
Miniature Chairs
Mobiles
Office
Outdoor
Seating
Storage
Tables
Toys
Travel
Wall Decor
Watches
Sale

Alessi
Vitra
Nelson Clocks

Holiday Gifts
Christmas Decorations

800.420.4137
About Us
Customer Support
Privacy Policy
Site Map




Order
- Placing an order
- Order by telephone
- Order by fax
- Track Order
- Order History

Shipping
- U.S. Shipping
- Canada Shipping
- International Shipping
- Delivery Time
- Delivery Guidelines
- Sales Tax

Payment
- Payment through our secure server
- Payment through Paypal
- Payment by check or money order

Return & Exchange
- Return & Exchange Policy

Other Terms & Conditions
- Other Terms & Conditions

Customer Support
- Contact Us


Placing an order:

We work hard to ensure that our product selection, product availability, reliable delivery, and superior customer service work together to create a great shopping experience. The easiest way to purchase an item is from our online store. Your order can be completed online by simply clicking the "Add to Cart" button next to the item you wish to order. If color or finish options are available you can make your choice as well. You can check your order by clicking the "View Card" button. If you are finished shopping you can click the "Checkout" button which will take you to check out page. Simply complete the form with your information, click submit and you are done! Our secure server will protect and scramble the shipping and credit card number with Industry-Standard SSL encryption technology.
Your privacy and security is our number one priority.


Order by telephone:

Please call customer support at 1-800-420-4137
24 hours a day 7 days a week


Order by fax:
download the order form.
Fill out the form and fax it to us at: 1-800-952-9168.

TOP



U.S. Shipping:

NOVA68.com ships from various warehouses throughout the United States.Carriers do not deliver to PO Boxes or APO addresses, so please provide an actual street name and number.

Continental U.S. Shipping within the 48 contiguous States of America:
We offer 100% Free Shipping for buyers within the continental US on any product, no matter how big or small! We pack our items with extreme care and ship fully insured.

Shipping to Hawaii, Alaska, Puerto Rico, US Virgin Islands, etc.:
Free Shipping on all products below 7lbs (actual or dimensional weight will apply, whichever is higher). Items above 7lbs (actual or dimensional weight)and/or items that need to be shipped by freight will incur an additional charge which will not be listed upon checkout. Also the merchandise below $49.00 requires a surcharge. Please contact us for a complimentary quote prior to purchase.


TOP

Canada Shipping:

We offer Free Shipping to Canada on some of our items. Please check the item description for more information regarding eligibility or contact us prior to your purchase. Other items will be charged a nominal shipping fee. Shipping rates for international customers will be stated at Check Out. We use UPS Expedited, USPS or FEDEX as our standard shipping option to Canada. Larger items may ship by Freight. Exact delivery date is not guaranteed due to customs clearance. International shipments may be subject to border taxes and import fees imposed by the country of import. NOVA68.com shall not be liable for any such taxes or fees.

TOP

International shipping:

International customers will be charged a nominal shipping fee. Shipping rates for international customers will be stated at Check Out. We can ship to virtually any address in the world but actual billing address must match shipping address. Most items will ship by EMS Postal Service, UPS Economy or DHL. Oversized Items will be shipped by Ocean Freight. NOVA68.com reserves the right to refuse orders from customers that are located in certain countries. Exact delivery date is not guaranteed due to customs clearance. International shipments may be subject to border taxes and import fees imposed by the country of import. NOVA68.com shall not be liable for any such taxes or fees.

TOP

Delivery Time:

Unless otherwise noted, NOVA68.com will make best efforts to ship your merchandise within 2-4 business days of the receipt of a properly completed order. However, any delivery or shipment date provided by NOVA68.com to you is NOVA68.com's good faith estimate. You understand that product availability may be limited and particular products may not be available for immediate delivery. If we do not have the item you ordered in stock, it will be automatically placed on backorder.NOVA68.com shall not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery. Delivery date is usually 1-6 business days after the order is shipped. In general, West coast deliveries take 4-6 business days, Midwest deliveries take 2-4 business days, and East coast deliveries take 1-3 business days. We use Ground Shipping as our standard shipping method. We can ship by 2nd Day Air or Overnight for an extra charge. Ship and delivery days are M-F (excluding holidays). We currently use the following carriers, DHL, UPS, FedEx, USPS. Most items will ship by DHL while larger items may ship by UPS or Freight. Larger items that are shipped by freight will take additional time. Customers may request a tracking number as soon as your order is shipped out.

TOP


Delivery Guidelines:

Through common carrier (FedEx, UPS or USPS):

We work hard to ensure that our product selection, product availability, reliable delivery, and superior customer service work together to create a great shopping experience. All our items are shipped fully insured. We take great pride in our secure packaging. Please follow our "Return & Exchange Policy" in the very unlikely event of any issues.

Through freight/truck (large items):

Larger items are usually shipped through a freight/truck company. All freight shipment deliveries are curbside delivery only. The trucking company will park in front of the delivery address and you will need to accept the shipment from the back of the truck.

Please adhere to the following guide lines before signing for delivery. Most of them are common sense but we like to go over them just in case.

1. Match freight delivered with the Freight Bill. Make sure the carton and packing slip match the freight bill. Check that shipper, receiver, number of cartons and marks match.

2. Examine the cartons for damage. Check cartons on all sides, top and bottom. Look for any type of visible external damage (no matter how slight), including the following:

* Visible damage to carton
* Crushed or dented carton
* Evidence of rough handling
* Punctures
* Gouges
* Moisture damage
* Open package
* Sounds of breakage
* Creases
* Scrape marks

3. Note damage on Freight Bill.

* Write down any damage you've noted on all copies of the freight bill, especially on the driver's copy. Do not sign the freight bill until the driver signs and dates it (do not accept the driver's initials, it must be a full signature including full name).

* If the driver refuses to accept any notation you've made on the freight bill, notify NOVA68.com immediately. You have the right to note damage on the freight bill before accepting the shipment.

Sign the Delivery Receipt

1. Note any damage on the delivery receipt and legibly sign it in ink, showing your full name, date and number of cartons received.

2. Save the Freight Bill and all other shipping documents.

3. Open the cartons and inspect the contents immediately. It can be difficult to prove concealed damage, especially if the carton was in good shape when it was received. To protect yourself, use the following procedure:

3.1. Before moving a carton, open it immediately after delivery and inspect thoroughly for any concealed damage to contents. (If you move a carton prior to inspecting the contents, you won't be able to prove that the contents weren't damaged by you when you moved the carton.)

3.2. Also check to see that all items on the packing slip are contained in the carton.

If Shortage or Damage is Evident

1. Do not move the cartons, packing material, or merchandise.

2. Notify us and the freight company immediately.

3. Do not use, move or destroy the carton, packing material or merchandise.

4. If you can, take a picture of the damaged carton and merchandise.

5. Forward a copy of the freight bill to NOVA68.com within 48 hours of receipt.

Through White Glove Delivery:

The majority of our larger-sized pieces (sofas, cabinets, etc) are shipped with White Glove Delivery (optional charge on most items). White Glove Delivery includes in-home delivery, uncrating or packaging removal, placement and if required, simple assembly. White Glove Delivery personnel will remove all packaging materials as well. This is in most cases the best ways since there will be no concealed damage, the buyer can inspect the goods right away. Please adhere to following procedures when accepting a White Glove Delivery. Most of them are common sense but we like to go over them just in case.

1. Match freight delivered with the Freight Bill. Make sure the carton and packing slip match the freight bill. Check that shipper, receiver, number of cartons and marks match.

2. Examine the item for damage. Check your item on all sides, top and bottom. Look for any type of damage (no matter how slight), including the following:

* Visible damage
* Dents
* Evidence of rough handling
* Punctures
* Gouges
* Moisture damage
* Dirt
* Scrape marks

3. Note damage on Freight Bill.

* Write down any damage you've noted on all copies of the freight bill, especially on the driver's copy. Do not sign the freight bill until the driver signs and dates it (do not accept the driver's initials, it must be a full signature including full name. Remember, once you signed without noting any damage, there is nothing we can do later on.).

* If the driver refuses to accept any notation you've made on the freight bill, notify NOVA68.com immediately. You have the right to note damage on the freight bill before accepting the shipment.

Sign the Delivery Receipt

1. Note any damage on the delivery receipt and legibly sign it in ink, showing your full name, date and number of cartons received.

2. Save the Freight Bill and all other shipping documents and forward a copy to NOVA68.com within 48 hours of recept. If you can, take a picture of the damaged items. Do not use, move or destroy any of the merchandise.

TOP

Sales Tax:

We not collect Sales Tax on orders shipped within the United States with the exception of customers with a California shipping address. Customers with a California shipping address will incur 7.5% California Sales Tax.

Payment through our secure server:

Complete your purchase online through our secure server.
We accept the following credit cards.
Visa, Mastercard, Amex, Discover.


TOP

Payment through Paypal:

Select the payment option "Paypal" upon check out and hit continue. The page will redirect to Paypal.com so you can log in to your account. The order confirmation will be sent by NOVA68.com after you complete the payment.



Payment by check or money order:

We are able to accept checks or money orders.
E-mail us at support (at) nova68.com to find out how to complete your purchase.

TOP

Return & Exchange Policy:

We certainly hope you are happy with your item. But if you are in any way unsatisfied with your purchase from NOVA68.COM, the merchandise may be returned for a store credit or exchange within 14 days of delivery, providing that the merchandise is in the original unused condition in the original packaging.

Please note that customers must request a Return Authorization in writing prior to returning merchandise and that customer is rep. Please note that all returns for which we grant a Return Authorization will be subject to a 25% restocking fee. Forced returns are subject to a 50% restocking fee.

Returns must be properly packaged (double boxed), insured and sent with tracking number at the customer's expense.

Please be advised that returns are not covered under our free shipping offer. Actual shipping costs (from our warehouse to your shipping address) will be deducted in addition to the 25% restocking fee from your store credit. The shipping cost deduction will be informed with the return authorization.

Please note that we can only accept returns for unused, unaltered, un-installed items and that all items must be in new condition, in the original box with original packing materials as you received it.

Customer is responsible for the safe return of the goods so we receive them in the original condition. We are unable to issue a store credit when we receive the item in work, used, defective or damaged condition. We therefore strongly recommend to return goods, double boxed, with proper packaging (to prevent any damage during return shipping). Please make sure to ship with full insurance and tracking number.

Please note that the following items are excluded from our return policy and may not be returned: all lighting, special/custom order items, vintage items, item which are marked with a lead time longer than 2 business days, watches, sale items.

Defective or damaged items must be claimed with NOVA68.COM and the freight company within 48 hours of delivery. Please inspect your items immediately upon delivery. Claims for damaged or defective items received after 48 hours of delivery cannot be processed.



TOP

Lowest Price 100% Match: Rules:

We take great pride in the low prices and great values we offer our customers. We work hard to ensure that our product selection, product availability, reliable delivery, and superior customer service work together to create a great shopping experience.

We also want our customers to feel confident that we consistently offer great savings. For this reason, we will make best efforts to offer a Low (Total) 100% Price Match whenever possible. If you find the identical product elsewhere, before you purchase from nova68.com, for a lower total price (competitor product price plus shipping and handling fee), we will do our best to match the total price, sale or promotional items not included.

You are eligible for a price-match if your request meets the following conditions:

* Comparisons MUST include the product price plus shipping & handling charges when calculating the competitor's total price.

* Our Low Price Match offer applies only to authorized retailers (which does not include sellers who offer goods at auction- and/or outlet websites), that have the identical product in-stock and the product is priced accurately.

* Our Low Price Match offer applies only to authorized retailers located within the US and does not include international retailers.

* Total Price Match offer requests must be submitted before purchase.

* Please be aware that we only sell brand new models fresh out of factories, we do not accept price match for re-manufactured, refurbished or copies.

* The Total Price Match offer is not valid for vintage items and books. Vintage items are marked "vintage item" with the item description.

* Sale or promotional prices on competitor websiteare not included.

To request a total price match before purchase, simply e-mail us a copy of the catalog page or advertisement to: support (at) nova68.com c/o: Lucia: Total Price Match Request.

Other Terms & Conditions:

This web site, in its sole discretion, has the right to refuse orders and/or service, for any reason at any time.


TOP


NOVA68 Modern Design 2001-2014 All Rights Reserved.